Client Care Rep at PCL Industries Limited

• Responding to client enquiries via phone, email or face-to-face
• Assessing and resolving complaints effectively and efficiently
• Maintaining a high level of product knowledge to provide accurate information to clients
• Keeping accurate records of client interactions, transactions, comments, and complaints
• Providing feedback on the efficiency of the customer service process
• Working collaboratively with the team to improve overall client satisfaction
• Identifying and escalating issues to supervisors or other relevant departments
• Offering recommendations to clients about the company's products or services
• Training and mentoring new staff to deliver high-quality customer service

• 2 years work experience
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND or degree
• Ability to handle transactions accurately and responsibly.
• Attention to detail.

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