Job Vacancy For Help Desk Officer

• Managing large amounts of inbound and outbound calls in a timely manner
• Identifying customers' needs, clarify information, research every issue and provide solutions
• Seizing opportunities to upsell products when they arise
• Building sustainable relationships and engage customers by taking the extra mile
• Keeping records of all conversations in the call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Processing orders, forms, applications, and requests
• Communicating and coordinating with colleagues as necessary

• Strong phone handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND or diploma

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