Human Resource Coordinator by Kempinski Hotel Gold Coast City

• Application Handling:
• Employment requests are acknowledged within 48 hours.
• Every applicant receives a personalized response to their application.
• Applicant correspondence is handled in a timely and professional manner and interviews are set up on behalf of management.
• CVs are distributed via the HR System (KEEP) to Heads of Department and followed-up on.
• Every applicant receives a final response to their employment request.
• Kempinski recruitment web-site:
• All vacancies are posted.
• The hotel page of the recruitment web-site is up-to-date and well maintained.
• On-boarding:
• All new joiners are personally welcomed and necessary paperwork completed in an organized and efficient manner.
• New joiner starting dates are communicated and coordinated with the
• respective HODs and the Training department.
• Administration:
• Ensure an efficient and compliant HR administration according to Kempinski standards and local requirements, including supervision of internal and external processes.
• Every employee has a complete employee file.
• Employee and payroll data is maintained in systems.
• Vacation and sick leave are tracked.
• Probation, annual and midyear appraisals are tracked.
• Ensure compliance with local labour and immigration law and handle all legal issues including staff disciplinary actions
• Employees' anniversaries are tracked and anniversary gifts and cards are personally handed over by the Head or Department, Hotel and/or General Manager.
• Employee Engagement
• Assist in driving strong colleague engagement through employee communication and creative activities and events, and ensure proactive follow up on engagement survey results and ongoing feedback.
• Handle staff grievance issues proactively
• Project Management and HRIS
• Project manage the roll-out of new global initiatives at the hotel and contribute to the design and implementation of new tools, e.g. HR information systems.
• Maintenance:
• The employee communication boards are up to date and attractive
• Ensures that corporate and local policies and procedures are communicated and implemented.
• The employee locker rooms and cafeteria are looked after.
• Employees are welcomed to the Human Resources office in a warm and friendly manner.
• Exit:
• Every leaver receives an exit interview.
• Every leaver respecting a notice period receives an employment certificate on their last working day.

• Relevant university degree e.g. HR management (Must have)
• A Master's degree and/or a relevant professional accreditation would be a plus
• At least 3 years' experience in HRM and 2 years in supervisory roles of HR teams in an organization of a similar size (Must have)
• Working experience in (Luxury) hospitality industry is a plus
• Local language: Proficiency in the local language spoken by the majority of staff and management is a must.
• English: Proficiency in oral and written English is a must.
• Other languages would be a plus.
• Good working Knowledge/experience in Human Resource Information System - from setup/implementation stage (Must have)

• HR professional with a proven ability to successfully manage efficient and compliant HR operations including HR administration & payroll, and where applicable, staff facilities (such as accommodation)
• Ability to implement robust processes for recruiting, identifying and developing talent, managing performance, and delivering an engaging employee experience
• Understanding of local labour and immigration law and local policies, regulations, and market practices
• Computer literacy (Excel/Power Point/Word), including experience with HR information systems

• Strong planning and organizational skills
• Effective communication and listening as well as counselling skills
• Ability to engage, influence, and build relationships with a variety of internal and external stakeholders
• Role model for integrity ensuring fair and transparent processes at all times and inspiring trust.
• Where there is a multicultural team: working effectively in a diverse cultural environment.
• Ability to deal with ambiguity and diplomacy
• Problem-solving and analytical decision making ability and results focused.
• Passion for hotel operations and identification with the brand's core values as a luxury services provider.
• Excellent writing skills - good command over the English Language (spoken and written)
• Ability to multitask and work under pressure
• Attention to detail, ability to work independently with little or no supervision
• Pleasant, approachable and people oriented.

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