Job Vacancy For Help Desk Officer

• Providing introductory information to prospective and new customers
• Ensuring that consumers are satisfied with products or services by handling complaints and enquiries
• Following up with clients or customers by phone or email to check that they're still satisfied with their purchases
• Letting patrons know about additional products or services that might benefit them
• Determining the quickest, most effective ways to answer a client's or customer's questions
• Escalating queries and concerns, when necessary

• Provide product and service information to customers
• Process orders and transactions
• Manage and resolve customer complaints
• Identify and escalate issues to supervisors
• Follow up on customer interactions
• HND or degree

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