Mobile Voice Specialist at Telecel Ghana

Telecel Ghana

  • Accra
  • Permanent
  • Full-time
  • 29 days ago
Job DescriptionJob DescriptionRole purpose: To create value on Telecel Ghana's mobile voice services, drive mobile revenue, grow customers (acquisition, upsell, retention) and drive usage.Key accountabilities and decision ownershipFeatured job opportunities
  • Achieve Subscriber and Revenue targets for Mobile voice and implement strategies to achieve the targets
  • Work closely with the product and services team to derive maximum value along the product life cycle
  • Identifying market trends, Evaluation, and selection of products for future roadmap
  • Drive major voice KPIs (Customer, usage, revenue)
  • Grow voice Penetration to desirable levels according to business objectives
  • Coordinate business activities on National roaming to drive maximum revenue impact
  • Generate regular reports (daily, weekly, monthly) to monitor KPIs performance and offer insights for decision making
  • Conduct in-depth and complex analysis to understand customer behaviour along the product life cycle
  • Monitor the pre- and post-launch performance of products in relation to generated revenue and customer satisfaction.
Core Competencies, Knowledge And Experience
  • Excellent commercial knowledge in identifying growth opportunities and maximising customer value
  • Good experience in product management and strategic planning.
  • Excellent interpersonal and presentation skills and the ability to communicate and negotiate with stakeholders at all levels (internal and external)
  • Strong knowledge on Telecommunications systems to be able to come up with innovative products
  • Strong business acumen, with experience driving business performance and KPIs
  • Strong analytical and problem-solving skills maintaining high accuracy with attention to details.
  • Significant leadership experience and ability to build and maintain effective working relationships.
Must Have Technical / Professional Qualifications
  • University Degree in Information Technology / Computer Science / Business Administration / Marketing or any relevant field
  • 2-5 years of experience in the Telecommunications or the ICT industry
  • Other Marketing or Product Management certifications will be an added advantage
  • Possess very good reporting skills. - Easy use of software such as Tableau, Power BI, MS Excel, MS WORD, and MS POWERPOINT, etc.
  • Proficiency in other SQL will be a huge advantage
  • Strong analytical skills and ability to model data, clean data, build business cases, data models and projections, draw insights from data trends etc.
HOW TO APPLYClosing Date : 28th February, 2025

JobDirecta