Head, Customer Care by Reputable Institution
- Accra
- Permanent
- Full-time
- Knowledge on customer experience management and facilitate organic growth
- Taking ownership of customer issues and following problems through
- Good at report writing
- Able to set a clear mission and deploy strategies focused towards the mission
- Increase customer satisfaction, loyalty and retention and to meet expectation
- Develop service procedures, standards in consultation with C.E.O
- Analyse statistics and compile accurate reports
- Mentor and develop customer service agents and nurture an environment for them to excel
- Keep ahead of industry's developments and apply best practices to areas of improvement
- Maintain an orderly workflow according to priorities
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficient in English
- Working knowledge of databases and tools
- Awareness of industry latest technology trends and applications
- Ability to think strategically and lead
- Strong client facing and communication skills
- Customer Service Orientation
- BSc/MA in Business Admin or Related Field
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