Help Desk Officer at Nested Shipping Ghana Limited

• Listen and interact with clients to identify and provide solutions effective for meeting their needs
• Respond and manage multiple inbound calls from customers
• Build and establish positive trust relationship with clients in order to ensure continued client patronage and satisfaction
• Provide clients with information on company products and services in order to address their inquiries
• Collaborate with the customer service manager to ensure proper implementation of customer service policies and procedures
• Reach out to customers through phone calls and emails to inform them of deals/promotions as well as obtain feedback
• Utilize computer systems in maintaining record of customer calls and account information
• Collect important customer information such as phone number and address when processing payment
• Address client enquiries regarding warranty agreements and conditions of sale
• Escalate complex customer issues to customer service supervisors or managers for effective resolution
• Maintain an up-to-date knowledge of company products and services so as to effectively respond to client inquiries

• 1+ years of experience
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently and as part of a team.
• Detail-oriented and organized.
• Ability to multitask and prioritize effectively.
• Positive and professional demeanor.
• Experience with customer service software and tools (preferred).
• Strong computer literacy skills.
• Ability to learn new information quickly.
• Commitment to providing excellent customer service.
• HND or higher

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