Help Desk Officer at Rock Holdings Ghana

• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.

• Strong phone contact handling skills and active listening
• Ability to work well in a team
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time
• HND or degree
• Computer Literate

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